Chatbot use cases: 25 real-life examples

No wonder many customers prefer asking a customer support agent to provide their product’s shipping status. One of the most common requests customer support agents get from customers is for refunds and exchanges. Companies often have a clear policy in place for processing such requests. This means, for customer support agents, performing most refunds and exchanges is a repetitive and monotonous task. For example, they can quickly show pictures of products, give clickable options, provide live links to Google Maps directions and more. Checking for inventory is something a customer can do by searching for and visiting a particular product page.

By now, retailers have learned that they need to capitalize on this digital momentum to stay relevant with consumers. Online shopping became a lifeline for people who had to comply with stay-at-home precautions due to the pandemic. For many people, the forays into new online shopping options introduced them to new retailers and showed them just how convenient digital buying can be. You can capitalize on this emerging preference for online buying and drive eCommerce sales.

Nike announces crackdown on robot buyers that snap up limited edition products online

Until they find a bot on their platform which matches buyer’s bid amount and preferred bot specifications. Hype sales are a great addition to a brand’s marketing plan if they are executed properly. Implementing proven strategies for bot mitigation can ensure success on sale day by isolating and differentiating site traffic, improving customer experience and thwarting bots. Read the Hibbett Sports case study to learn how PerimeterX protects Hibbett’s hype sales from bot attacks.

All-in-one bots send requests to several sneaker sites and help with the checkout process, raffle bots allow unlimited entries on sneaker raffles, Supreme bots assist in checkout procedures on drop days, and many https://www.metadialog.com/ more. Sneaker bots have unfortunately become unavoidable within the sneaker community. Whether you use them or compete against them, we’ve all had to deal with bots when it comes to copping high-heat releases.

Einstein GPT by Salesforce

Automated bots have taken the industry by storm, specifically during the long lockdown period from 2020 to 2021 due to the Coronavirus pandemic, as the closure of retail stores drove a massive uplift in online shopping sales. Holding real-time online conversations, bots easily handle all routine queries that don’t require human interaction and shopping bot for sale match specific customer requests with your best fit business offerings. They merely facilitate such transactions by providing buyers and sellers with external payment method namely PayPal Checkout most of the time. Bot trading marketplace platforms hold buyer’s bid amount (transferred from payment service provider e.g. PayPal) in escrow.

In the above screenshot, you can see a demonstration of how a survey chatbot works. The company’s chatbot asks the customer if they would like to participate in the survey. They can simply choose from the ‘options’ provided under the question to move through the survey.

Take a look at our chatbot case studies:

This chatbot can also help customer support agents provide better service by collecting crucial information and routing more complex questions to a trained staff member. Haptik uses intelligent virtual assistants (IVAs) to create a transformative customer experience. The platform is designed specifically for CX professionals in the e-commerce, finance, insurance and telecommunications industries.